spread love - handcrafted jewellery

Shipping and return policy

S H I P P I N G  P O L I C Y 

Each Elvis et moi piece is handcrafted to order and can require up to 3 full business days to produce. 

If you require a fast-tracked order, please contact us before making a purchase. While we endeavour to meet every demand, we cannot guarantee all orders can be fast-tracked.

Once you order is complete, it is wrapped (packaging) and dispatched with the next courier collection. An automated email notification will be sent to you; providing a tracking number so you can monitor your consignment's journey. 
Please note: Elvis et moi is not liable for any late deliveries caused by third-party courier companies.

We kindly ask our customers to provide correct information as Elvis et moi cannot be held liable for incorrect deliveries due to input errors.

Australia Post and FedEx are both provide trusted services and, as such, Elvis et moi will not refund or replace orders that have been scanned as delivered.

Please contact our Customer Care team here if you require any further information.

 

R E T U R N  P O L I C Y 

At Elvis et moiwe pride ourselves on delivering beautiful, quality, handcrafted jewellery.

We gladly offer exchanges or a credit note (excluding postage fees) on all orders should you change your mind within 14 days of receiving your purchase. 

Please note we do not issue refunds for a change of mind or for incorrect purchases.

Any purchases made through at Elvis et moi stockist must be returned to the original point of purchase.

To arrange a return, please contact our Customer Care team via email or phone.

Please note we do not accept returns when:

  • Items are not returned in their original condition i.e. have been worn, damaged or are sent without original packaging.
  • Items are return outside the specified return timeframe
  • An order includes earrings due to hygienic reasons
  • An order includes bespoke or customised items

Returns are at the expense of our customers and under their responsibility until the goods are successfully delivered to our studio.

 

 M E R C I