S H I P P I N G P O L I C Y
each elvis et moi piece is handcrafted to order and can require up to 3 full business days to create.
if you need a fast-tracked order, please contact us before making your purchase. while we endeavour to meet every demand, we cannot guarantee all orders can be fast-tracked.
once your order has been crafted, it is wrapped and dispatched with the next courier collection. an automated email notification will be sent to you, providing a tracking number so you can monitor your jewellery’s journey.
please note: elvis et moi is not liable for any late deliveries caused by third-party courier companies.
we kindly ask our customers to provide correct address information as elvis et moi cannot be held liable for incorrect deliveries due to input errors.
Australia Post and FedEx are both provide trusted services and, as such, elvis et moi will not refund or replace orders that have been scanned as delivered.
please contact our customer care team here if you require any further information.
R E T U R N P O L I C Y
at elvis et moi, we pride ourselves on creating beautiful handcrafted jewellery of the highest quality.
we gladly offer exchanges or a credit note (excluding postage fees) on all orders should you change your mind within 7 days of receiving your purchase.
please note: we do not issue refunds for a change of mind or for incorrect purchases.
any purchases made through an elvis et moi stockist must be returned to the original point of purchase.
to arrange a return, please contact our customer care team via email.
please note we do not accept returns when:
- items are not returned in their original condition i.e. have been worn, damaged, or are sent back without original packaging
- items are returned outside the specified return timeframe
- an order includes earrings (due to hygienic reasons)
- an order includes bespoke or customised items
postal returns are made at the expense of the customer and are the customer’s responsibility until the goods are successfully delivered to our atelier.
M E R C I